Frequently asked questions

Sign up and you get full access to every feature on the Team plan for 14 days — no credit card required. Send real estimates, take real payments, dispatch real jobs. If Pixport isn't for you, walk away; everything you created is still exportable.

No. Pixport is month-to-month and you can cancel anytime from your account settings — no phone call, no retention script. Annual billing is optional and simply saves you 20%.

Payments are powered by Stripe. Customers pay by card, tap-to-pay link, or QR code, and funds are deposited to your bank account on Stripe's standard payout schedule. Standard Stripe processing fees apply; Pixport adds no markup on payments.

That's the point of it. Techs see only their own jobs, tap “on my way,” shoot photos with the native camera, and collect a signature at completion. It works offline in basements and dead zones and syncs when a signal returns. Most crews are comfortable within a day.

Yes — import customers and your price book from CSV in minutes, and our team will help with the migration on any paid plan. Your data stays yours: export customers, jobs, invoices, and photos anytime.

Sí. The office dashboard, the field app, and customer-facing documents are fully available in English and Spanish, and each user picks their own language.

Real humans by chat and email on every plan, with priority support and guided onboarding on Pro. Average first response is under two hours during business hours.

Yes. Your account is protected with two-factor authentication, data is encrypted in transit and at rest, and card details are handled entirely by Stripe — they never touch Pixport's servers or your office.